Refund & Return Policy | VMORA

Last Updated: July 2026

At VMORA, every product is created with attention to quality, craftsmanship, and detail. As many of our products are made on demand, each order is specially produced after it is placed. We encourage customers to review product descriptions, size charts, and color options carefully before placing an order.

By placing an order on www.vmora.in, you agree to the terms of this Refund, Return & Exchange Policy.

Return & Exchange Eligibility-

*We accept returns or exchanges only if:
*You received a damaged product.
*You received a defective product due to a manufacturing issue.
*You received an incorrect product, incorrect size, or incorrect color sent by VMORA.

*The product is materially different from the product description on our website.

To qualify:

*The request must be submitted within 7 days of delivery.

*The product must be unused, unwashed, unworn, and free from perfume, stains, odors, pet hair, or any signs of use.

*All original tags, labels, packaging, invoices, and accessories must be included.

*The product must successfully pass VMORA's quality inspection.

2. Size Exchange Policy

To help customers choose the correct size, detailed size charts are available on every product page.
Customers are responsible for selecting the correct size before placing an order.

However, VMORA may offer one-time size exchange under the following conditions:

*The exchange request is made within 7 days of delivery.
*The product is unused, unwashed, and in original condition.
*The requested size is available in stock.
*The exchanged product belongs to the same product and color.
If the requested size is unavailable, VMORA may provide:

*Store Credit
*Alternative Size
*Alternative Product of equal value

VMORA reserves the right to refuse repeated or suspicious size exchange requests.

3. Products Not Eligible for Return or Refund

The following items are not eligible unless received damaged or incorrect:

*Products ordered in the wrong size by the customer.
*Products ordered in the wrong color selected by the customer.
*Change of mind after purchase.
*Personal preference.
*Used or washed products.
*Products without original tags.
*Products damaged after delivery.
*Products altered or modified.
*Products returned without prior approval.
*Customized or personalized products.
*Limited Edition or Final Sale items.
*Gift Cards and promotional items.
*Hygiene-sensitive products where applicable.

4. Damaged, Defective or Wrong Products

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery.

Include:

*Order ID
*Registered Email Address
*Clear images of the product
*Images of packaging
*Shipping label
*Clear description of the issue
*Continuous unboxing video (strongly recommended)

Failure to provide sufficient evidence may delay or affect claim approval.

5. Return Request Process

Email us at:
contact@vmora.in

Include:
*Order Number
*Customer Name
*Registered Email
*Contact Number
*Reason for request
*Supporting photos/videos

Our support team usually responds within 24–48 business hours.
Do not return any product without written approval.
Unauthorized returns may be rejected.

6. Quality Inspection

Every returned product undergoes inspection.

VMORA may reject returns if:

*Product has been worn.
*Product has been washed.
*Product smells of perfume, smoke or detergent.
*Tags are missing.
*Packaging is damaged.
*Product contains stains.
*Product has been altered.
*Product fails quality inspection.
*Inspection decisions are final.

7. Refund Policy

Once the returned product passes inspection:

Refunds will be processed to the original payment method.

Refund processing generally takes 5–10 business days, depending on the payment provider.

For Cash on Delivery orders, refunds are processed through:

UPI
Bank Transfer

Shipping charges, COD charges, convenience fees, and gift wrapping charges are generally non-refundable unless the error occurred on VMORA's side.

8. Exchange Policy

Approved exchanges depend on:

*Product availability
*Size availability
*Delivery serviceability

If the requested item is unavailable, VMORA may offer:

*Store Credit
*Equivalent Product
*Refund (only where applicable)

VMORA reserves the right to determine the appropriate resolution.

9. Cancellation Policy

Orders may only be cancelled before production begins.

Since many VMORA products are manufactured on demand, orders cannot be cancelled once production has started, packed, or shipped.

VMORA reserves the right to cancel orders due to:

*Inventory issues
*Technical errors
*Pricing errors
*Payment verification failure
*Fraud prevention checks
*Unserviceable delivery locations

If VMORA cancels a prepaid order, a full refund will be issued.

10. Return Shipping

If the issue is caused by VMORA:

*Wrong Product
*Manufacturing Defect
*Damaged Product

VMORA will bear the return shipping charges.

If the return or exchange is requested for reasons not caused by VMORA (such as approved size exchange), return shipping or reshipping charges may be payable by the customer, where applicable.

11. Fraud Prevention

VMORA actively monitors return abuse. We reserve the right to refuse returns or exchanges in cases including, but not limited to:

*Excessive return activity.
*False damage claims.
*Missing products.
*Altered products.
*Fraudulent claims.
*Misuse of promotional offers.

Accounts found abusing our policies may have future return privileges restricted.

12. Limitation of Liability

VMORA shall not be responsible for:

*Incorrect size selected by the customer.
*Incorrect shipping address provided by the customer.
*Delivery delays caused by courier partners.
*Minor color differences due to screen settings.

Slight variations resulting from the print-on-demand manufacturing process that do not affect product quality.

13. Contact Us

VMORA Customer Support

📧 Email: contact@vmora.in
🌐 Website: https://www.vmora.in

Business Hours: Monday – Saturday

Response Time: 24–48 Business Hours

Important Notice:

By placing an order with VMORA, you confirm that you have read, understood, and agreed to this Refund, Return & Exchange Policy.

VMORA reserves the right to update, modify, or revise this policy at any time without prior notice.

The latest version will always be available on our website.